Company Policies
Custom work
Thank you for your interest in getting a custom piece done by me!
I reserve the right to refuse projects that I deem unfit for my skillset and schedule. Commissions may open or close at any time. If I know an artist better suited for your needs I will absolutely refer you to them!
Submitting a project request does not guarantee a custom project slot. Projects will be started after a deposit has been received.
After reviewing your request, I will respond with an assessment of what I can do with your idea along with a cost estimate. I will try to be as accurate as I can, but the cost estimate is subject to change. A non-refundable deposit, payable via Venmo or Paypal, will be required before I start any work on your project. This deposit is used to secure your slot and to purchase any necessary materials for your custom work. I will notify you of the deposit amount in my response. Your deposit will be subtracted from the final cost of the project.
The cost estimate does not include shipping or taxes. I can provide a shipping estimate upon request. I will try to use the least expensive shipping option I can find. Project will be shipped upon receipt of complete payment.
Custom work takes an average of 2-6 weeks to complete. If the timeframe will be longer than 6 weeks, I will let you know. This time is used to source materials and plan and execute the project. Tie dyes generally take less time than sewing projects. Deadlines may be able to be accommodated for with an additional fee. I am not responsible for any third-party material shipping times.
When shopping for materials, I try to be as sustainable as possible. This means that the cheapest option isn’t always the best option. I will not use fast fashion websites like Shein or Romwe, even though they are cheap for the moment. I will not shop from Amazon or Walmart. I will commonly check local thrift stores for materials, which involves a bit of luck to find exactly what we may need. In cases I cannot thrift your project material, I will order from companies I know and trust.
Custom projects are not able to be returned or refunded.
Thank you for your cooperation and understanding of my policies. I can’t wait to make beautiful art for you!
Shipping
Most items ship through USPS, so please make sure you give me a compatible address. If you need UPS or Fedex for your address, please let me know before you place your order. These couriers may have higher shipping prices.
Tracking numbers will be provided for your order. Shipping through USPS usually takes about 2-5 days. I am not responsible for items lost in transit. If you would like additional insurance or tracking on your package, please let me know before you place your order.
Shipping prices are subject to change. Sadly, I have watched USPS’s prices go up over the last few years. I continuously try to keep shipping costs as low as I can for my customers but some things are out of my control.
I encourage you to reuse the shipping materials again!
Local pickup is absolutely available. Just select that option at checkout! I am located in Leadville, Colorado and I make routine trips up to Copper Mountain, Frisco, Silverthorne, and Dillon, and down to Buena Vista. I can meet you in any of these towns. If you are near but not in one of these towns please be willing to meet me in the ones mentioned. Again, message me here before you place your order with any questions!
Returns and exchanges
If you are not satisfied with your order and want to return or exchanges an item(s), please fill out a contact form here.
Returns and exchanges are made on a case-by-case basis. I will accommodate as best as I can. I want you to be happy with your order!
Exchanges may take time in the event that I need to make you a new product completely. These cases may incur a fee.
Buyer pays shipping of item back to me. I will pay shipping of the new item to you in most cases.
Repairs
Penny of the Woods offers free repairs for life on all of our sewn products! Fill out a contact form here in the event that you need a repair on something you bought from me. Buyer pays shipping of item back to me. I will pay shipping of the repaired item to you.
Repairs may included rips, undone seams, detached straps or other parts, and zipper replacements. Damage must be from normal use of the item and not from abuse.
I try to make things durable but I’m always learning. Sending me items to repair gives me an opportunity to learn how to make things better in the future!
Height and size adjustments for garments are not included in repairs. Please take those to your local seamstress!
Garment fading on tie-dyed items is also not considered repairable. Fading will happen naturally over time with repeated wear and washing.
Pricing
When setting a price for my work, I have to take a few things into consideration, including but not limited to cost of materials (incl. shipping), labor hours going into the project, and all the previous training and experience I have to make a project. This is skilled labor that I have years of experience for. Sometimes mistakes happen and I need to spend more time on a project than originally planned. Just like any other job, I need to be fairly compensated for my time and energy.
I know that I struggle with underselling my work. I want my art to be affordable and accessible. But again, it would be disrespectful to myself to continue underselling my efforts.
I try to keep most of my tie dyes affordable. Keep an eye out for sale items that have been in my inventory for a while!
If you really want to buy a piece but don’t feel comfortable paying the sticker price, a sliding scale option may be available. I am also very much open to trades for other arts or services! I treasure the works of art I have received in previous trades and I would 100% love to see your craft. Contact me here!
Disclaimer
This website is the sole property of Penny of the Woods LLC.